Manually Processing Transactions OVER Floor Limit

If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually.

Note:  In order to process credit (and some debit chip) Purchases manually you must have a paper Sales Draft for the card type (e.g. a VISA Sales Draft for a Purchase on a VISA card) and an imprinter. Contact the Moneris Merchant Service Centre to obtain these supplies if you do not have them.

While the terminal is down:

1. Take an imprint of the customer's card.

2. Call the Moneris Voice Authorization number to obtain a Voice Authorization number for the transaction and record the Voice Authorization number on the Paper Sales Draft.

When the terminal is functioning properly again:

1. Process a Pre-Auth Advice transaction on the terminal for the amount on the Sales Draft. You will need to key in the Card number, Expiry date and Voice Authorization number.

2. Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Sales Draft and retain the two copies for your records.