Performing Balance Inquiries on Pre-paid Credit Cards

From the transactions menu:

1.       Scroll down and select Balance Inq.
If the "Password:" prompt appears, key in the manager password and press the green OK key.
The "Swipe/Tap/Insert" prompt appears.

2.       Swipe the pre-paid credit card on the terminal. The card will be queried for its available balance.
When the transaction completes, the terminal (or external PINpad, if equipped) displays "Balance: $###.##".

3.       Press the  green OK key.

The terminal then displays "Prt Cust Cpy".

4.       To print a cardholder copy of the Balance Inquiry receipt, select Yes. Hand the receipt to the cardholder.
OR
To continue without printing, select No.

Note: The balance inquiry is intended to be seen only by the cardholder.

The terminal returns to the transactions menu.

Note: For balance inquiry, only one receipt copy (Cardholder copy) is printed, regardless of the number of copies that have been configured to print. If the receipt does not print the first time, repeat steps 1 - 4 again (perform another Balance Inquiry).