Using Contactless Cards

At the POS, a customer may tap a contactless card on the contactless reader instead of swiping or inserting the card into the terminal.

General Contactless Transaction Guidelines

Contactless transactions can be performed on the VIVOPay 500 contactless reader subject to the following conditions:

- Only Purchases and Refunds may be contactless.

- A valid contactless card must be used.

- The amount of the transaction must be equal to or less than the
maximum Contactless Dollar Value (CDV) set for the card.

- The reader displays WELCOME/BONJOUR while in its idle state.

Identifying Valid Contactless Cards

Credit cards: One of these labels must appear on the card:
- MasterCard PayPass® or

- Visa payWave™ or

- Amex ExpressPay®
Debit cards: This label must appear on the card:
- INTERAC Flash®

Maximum Contactless Dollar Value (CDV)

Contactless cards can be tapped at the $#.## TAP CARD prompt for an amount (Purchase or Refund) that is equal to or below the maximum Contactless Dollar Value set for the card type.

Credit Cards: If a card is tapped on the reader for an amount that exceeds its maximum CDV, the contactless reader will display the CONTACTLESS TRANSACTION LIMIT EXCEEDED message.

Debit Cards: If a card is tapped on the reader for an amount that exceeds its maximum CDV, the contactless reader will display the TAP FAILED PLEASE INSERT OR SWIPE CARD message.

Note: The maximum CDV for contactless debit cards is determined by the card and does not appear on any terminal report.

1. Print a terminal Configuration report ...

2. Look near the bottom of the report for the dollar values:

* Purchase amount, including taxes, must be equal to or less than the $ value.

Tapping a Contactless Card

To successfully tap a contactless card for a transaction:

The card does not have to touch the contactless reader (but it is all right if it does).

The card must be within 0.5 in. (1.1 cm) of the contactless reader for it to read the card.

The card must be tapped or waved by itself (e.g., the customer cannot leave the card in their wallet and wave it in front of the reader).

It does not matter which side or end of the card is closest to the contactless reader.

To see a diagram of a contactless transaction ...

If the card does not work or is unsupported, you may still do the transaction by doing the following:

1. If the card is also a chip card, insert it into the chip reader.

2. If step 1 doesn’t work, try swiping the card on the terminal (look for the magnetic stripe).

3. If step 2 doesn’t work, manually enter the Card number.

4. See also "Error Messages: Contactless Reader."