Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.
To process a Refund:
1. On
the applications
menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions
menu.
2. On
the transactions menu, select Refund.
If the "Password:" prompt appears, key in the manager
password and press the green key.
The "Amount: $ 0.00" prompt appears.
3. Key
in the Refund amount and press the green key.
If the "Clerk ID:" prompt appears, key in the clerk ID and press
the green
key.
The "Orig Auth #:" prompt appears.
4. Key in the 6-digit Appr Code printed on the original receipt and press the green key (see Finding Sequence and Orig Auth Numbers).
If the "Invoice:" prompt appears, enter the invoice number and press the green key OR press the green key to bypass the prompt.
The "Swipe, Tap or Insert Card:" prompt appears.
5. Swipe, tap or insert the card. For more information, refer to Card Entry Options.
6. Follow the remaining prompts on the terminal.
● If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.
7. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
For details on basic prompts, see Responding to Basic Transaction Prompts.