Our contact centre has compiled a list of merchants' frequently asked questions. Here you will find step-by-step instructions for solutions to common problems. This information should help to reduce unnecessary processing down time.
Balancing
This message may appear while you are in Admin mode, as you are closing your batch. This is to alert you that there is a difference between the number of transactions you entered and the number of transactions completed. Learn More...
Chargebacks
A chargeback is a debit to a merchant's account from a previous sales transaction. The reasons for chargebacks can be due to errors made by the merchant in the submission of their credit card transactions, non-authorized transactions and disputes from cardholders. Learn More...
Processing
Fraudulent and lost/stolen cards are a threat to us all. Even if the card swipes and you get a signature, you may still be financially liable for fraud. Learn More...
Statement
What is the Account Service Package? The fields "Single Stream Settlement" and/or "Flex Banking" fields that used to appear on your statement have been changed to Account Service Package. Learn More...
Terminals & Hardware
The first thing to do in any case of a terminal not working properly is to turn it off and back on again. Just like restarting your personal computer when it acts up, this resets the memory and frequently solves the problem. Learn More...