Merchant alerts
Need to know the latest fraud trends? Keeping abreast of new or reoccurring scams can significantly reduce or prevent losses at your place of business. Moneris Solutions is committed to keeping you informed / updated on these trends as they occur. Be sure to check this section regularly.
Phishing alerts
April 2013
We have recently discovered some customers are receiving fraudulent "phishing" emails which attempt to gather their Moneris account credentials.
These emails may have some of the following characteristics:
- From a forged email address such as monerissecurity@moneris.ca
- Letting you know that your access has been restricted
- Asking you to log in and reactivate your account
- Ask you to reset your password etc.
These emails typically contain a link which will take you to a web page which looks like a Moneris service such as the Merchant Direct Login or e-Select plus login pages.
If you have received one of these phishing emails:
- Please immediately delete the email. Do not click the link or enter your Moneris Login credentials.
- If you clicked on the link and tried to log in:
- If you have not clicked on the link, please delete the email
- Contact us via Message Centre and monitor your account for suspicious activity
What is “phishing”?
Phishing is a type of fraud that uses email, web pages and text messages to gather personal, financial and sensitive information for the purpose of identity theft. Most commonly, users receive spam email, text messages and pop-up windows that appear to come from legitimate businesses asking the recipient to confirm or provide personal information such as passwords, social insurance, credit card and account numbers.
How can you protect your business from online threats like phishing?
- Be aware of the potential risks and educate yourself and your staff on how to handle them. Question the source of all email messages you receive, and call us to confirm the source of any email messages or other communications if you have any concerns.
- Build into your regular routine time to evaluate and update your security procedures. We provide information to assist you with here.
Moneris Solutions does not ask its merchants to provide, confirm or update their records via email. We will not send emails from a third party address or link to a third party site.
We are committed to keeping you informed of latest fraud trends and protecting your business. If you have any additional concerns, contact us at 1-866-319-7450.